Empire Realty Group Testimonials

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Colleen is the epitome of a real estate professional!

She knows the market, but more importantly, she knows how to work with people. I would recommend her to others (and already have!).


Colleen is an excellent realtor!

!! She was always available to answer any questions that I had throughout the process, no matter what time of day! She was quick to schedule showings for listings that I was interested in, I was the first to see many new listings due to her efficiency! I highly recommended Colleen to anyone that is looking for a realtor!

Krystal K.

Colleen was excellent in navigating what proved to be an extensive real estate transaction when I bought our lakeside cottage.

She was timely and responsive and was really creative in helping "get the deal done!" There were all sort of hoops that had to be negotiated between sellers, selling agent and the bank, and Colleen navigated them all, while keeping me informed of what was happening when - which was truly refreshing and helped make a stressful, uncertain process feel much more controlled. I would definitely recommend Colleen for her knowledge, communication, wok ethic and kindness. It was a pleasure, and a blessing, to work with her.

Ben CS

Colleen was extremely nice and very professional.

She helped walk us through the home buying process and was always eager to answer any questions we had. I would absolutely recommend her to anyone looking to buy or sell a home.

Jennifer W.

Thank you so much for everything!

My daughter and I appreciate all you have done to get us into our "cottage" home!


Colleen is one of the best agents we have ever worked with.

She is extremely knowledgeable about the Rochester area and did a wonderful job guiding us through the process of making an offer on a home in a very popular neighborhood. Thanks to Colleen and her wise counsel, we secured our dream home after bidding against three other buyers. Colleen is also a lot of fun. We enjoyed the time we spent with her.

Ellen G.

Kimberly Hart Empire Realty Group was the best realtor we could have asked for!

She helped us hunt for the home we wanted and seal the deal in a time when finding housing was definitely a challenge! Thanks to her we're growing our family in a place that we absolutely love! Anyone thinking about buying a home or selling theirs should reach out to Kim! She's so helpful and prompt and has tons of resources to help match you up with the right home!

Elrich Earley

Linnea is great!

She helped us find a great home in this crazy market. Very flexible with your schedule for showings. I absolutely recommend!

Courtney Cornwell

We have worked with Dean for several years in Webster NY.

He has been great and anytime we talk about buying or selling we call Dean. Recently he was very persistent in following all the details through on the sale of our land. He is honest, knowledgeable, and has integrity. Give him a call!

Craig and Sue Hurlbut

Colleen was wonderful through out the whole home buying process.

Very knowledgeable, friendly, efficient and quick to respond back to inquiry. Can not say enough good things about her. Would recommend her to anyone. We are first home buyers and she walked us through the whole process while making us feel at ease the whole time. Excellent realtor!

Kara Ann A.

Dean is easy to work with and organized.

He helped me negotiate during the purchase of my first house, and was able to manage information flow related to my many grants coming in (I had four separate ones!). He's knowledgeable about building structure, electricity, and plumbing, which was a huge help as I made my offer and worked on contingencies on my contract with the seller. He gave me more information than I thought I needed so that I could make informed decisions, and once I made those decisions, supported them and helped me work toward my goals. He is connected with local contractors who do solid work, and he even came with me to closing to make sure my concerns regarding the walk-through were appropriately addressed. I'd have Dean help me again in a heartbeat!

Jane Bryant

I decided to use Colleen as she sold my neighbor's house in a short time after it had sat for an extended period (w/ a different agent).

Colleen is very professional and personable at the same time. She is sensitive to the needs and details of the individual and the property. She provided an honest and realistic assessment of my property and presented it with written description and pictures that would make me want to buy it again! The nicest thing I could say about Colleen is that I would without hesitation, recommend her to a friend, which I have already done and would gladly do again. Working with Colleen has to be the best real estate experience that I have had!

Bob B.

Dean is an excellent realtor and having a background in the building trades he was able to help me with a few repairs before selling my house.

After using his recommendations my house sold in 2 days and even created a bidding war which I received way more than my asking price. He is very professional and I highly recommend him.

Terry Glidden

I worked with Colleen to purchase a home and the process was very smooth and simple.

She was very responsive to requests and was quick to take care of any concerns about the property. I really felt like she fought for me to have the best outcome. I have been recommending her to friends and family and would do so for whoever is reading this.

Riley Xia

Michelle was wonderful to work with!

She was always there for us. Always kept in mind what we wanted in a house and her experience was notable. Michelle even came to my apartment at 7:00 pm on a weekday to write an offer on the house we now own. Enough said!

Adam B.

We worked with Dean over several months as we honed our idea of what to buy.

He is a well-qualified professional realtor and a helpful, considerate, patient person. We asked a lot of Dean and he provided us with the help we needed. As non-local buyers his knowledge of the area and the market was extremely helpful to making a purchase with confidence. We highly recommend Dean.

Harvey and Susan Jacobs

Working with Dean Popoli has been an excellent experience.

Working together, it has become a great "team" effort. Dean is easy to work with and has a good understanding of our needs. Dean responds and reacts quickly which was essential for the recent properties we have purchased. We look forward to building our portfolio and continued success working with Dean as our agent of choice.

Dan and Tiny Shannon

Linnea Muller helped me so much.

She isn't just my realtor but now a very good friend. She did a wonderful job for me. I was a first time home buyer and wasn't sure what I was doing but she guided me and she found me a wonderful home! Thanks Linnea!

Susan Moore

I found the absolute best and most amazing realtor in Linnea Muller.

She is hard working, driven and goes above and beyond for her clients. She takes on finding a home for you as her first priority. In this crazy market she found me a home within 36 hours and had a closing date of 17 days. She was there every single step of the way. Any silly question I had, any hour of the day, she was there. The buying process was made so simple. I literally did not have to worry about anything. I’ve never been more impressed by a realtor and I can’t say enough about all Linnea has done for me. She truly made a dream come true! If only every company had a Linnea working for them this world would be so successful!

Tara Harnish

Me and my wife bought our first investment home with Colleen.

Although I knew a lot about Real Estate Colleen had always a different perspective and a way of talking that made me learn even more. She knows great professionals in the business and is very responsive. Thank you so much for helping us


I cannot recommend Kim enough for all your real estate needs!

Last year I was pre-approved for a home loan, and began searching for the perfect home. At the suggestion of two friends who bought their home with Kim's help, I reached out to her, and I can't thank them enough because Kim was absolutely perfect. She took the time to sit down with me and figure out all of the things I needed and wanted in a home, and also went over every part of the process as it happened. This was especially wonderful as I was a first time home buyer, searching for and purchasing my home completely on my own. Kim was always a text or phone call away, and did not stop searching or advocating for me to find the right home (and not just settle for anything I could afford, as I was tempted to do). We reviewed dozens of homes together and visited more than twenty. Despite all of the ups and downs Kim was positive and enthusiastic about finding the perfect home for me. And after just a few months, we found it! I have a home I absolutely love, I could not be happier with it. I know for a fact I could not have done this without Kim's excellent help, and I could not be more thankful for everything she did for me.

Brittany Foehner

When we first looked to hire a real estate agent and we sat down with Colleen, we knew within 10 minutes that she was the right person to help us find our new home and sell each of our two houses.

She carefully listened to our needs and wants and immediately went to work. Although we had been looking for a new place ourselves for several months, Colleen brought her full complement of resources and rather quickly found us a new home. She then helped us sell our two places. She went above and beyond with our listings, which showed with the potential buyer interest and very quick sales. My place sold during the Covid-19 crisis in just 3 days thanks to Colleen's market awareness and overall real estate knowledge. I couldn't be happier with how Colleen helped us, and I highly recommend her to help you find your new home.

Scott C.

We worked with Dean to buy our first investment property, and we could not be happier.

He always gave us his honest opinion about the houses we were seeing, as well as what would be an appropriate price. He went above and beyond as far as recommending different contractors and advising us as to the business side of managing rentals. He was very communicative and always answered all of our questions quickly. Dean also was able to advise us regarding the overall structure of houses, and his previous experience with home building was helpful, as he always noticed repairs that were needed and was able to estimate the associated repair costs. We would highly recommend him, feel fortunate to have worked with him, and are looking forward to working with him again in the near future!

Jason and Julie Rotoli

We can't speak highly enough of Colleen Snyder as our real estate agent.

We were looking for a home from out of town, which can be a stressful experience. Colleen's professionalism, honesty, and flexibility made for a smooth transition. She helped like no other agent in our experience. Colleen is very knowledgeable and passionate about the care and keeping of homes and the community. We highly recommend Colleen!

Kate and Frank C.

Michelle was extremely helpful in the sale of our home, from the timing of the sale, to help staging the house, to reviewing and understanding the offers.

She is a great communicator and is responsive and thorough. Because of Michelle's expertise, we were able to get top dollar for our home and could not be more grateful and impressed!!!

Eric and Cynthia T.

We had a great experience working with Colleen to find our first home.

We were always full of questions and she was always full of answers. Very low pressure, her honesty made us more comfortable in a stressful market. She was always on time and available with prompt responses. Highly recommended!


We've worked with Dean multiple times and he is "our" realtor.

He is responsive, gives us great advice, always keeps our interests first and does what needs to be done to keep the deal moving (has gone way above and beyond in some instances). We'll definitely use him again and recommend him to others

Kevin Coughlin and Rowan Seidel

I highly recommend Colleen!

She is smart and very accommodating! It was our first home buying experience and she taught us so much and found us the perfect first home!

Meaghan F.

I have bought and sold a lot of property in my life.

Never have I had such a well informed agent before. Michelle went above and beyond to help me in the estate sale of my sister's property. I would use her again in a heartbeat! Such a wonderful person and an asset to Empire Realty Group.

Jackie Salerno

Jim & Cheryl, thanks for the gorgeous arrangement you sent us.

It was totally unnecessary, but we are enjoying it very much. We’re so glad that Tim highly recommended you and the whole process, at least to us, seemed very easy and seamless. In fact, it went so smoothly that we’re thinking of doing it again...not really, lol. We just wanted to say what a pleasure it was to work with both of you and thanks again for your thoughtfulness!

Barb & Rob

We were always impressed with her knowledge and competence in helping us both buy and sell our homes.

We always felt there was someone by our side to advise and support us through the process that included a unique market. She answered our questions promptly and throughly. In the course of the year that we worked with her we viewed approximately 40 properties. She never pressured us or seemed impatient. It was important to her for us to find exactly what we were looking for. She advocated for us in many situations. Her pleasant, positive demenaor made it a pleasure to work with her. We would highly recommend her to anyone needing the services of an excellent Realtor!

Joe & Cheryl D.

As a first time home buyer, I was completely unfamiliar with the whole process.

I only expected one thing: to be overwhelmed. But that did not happen. Michelle took the time to explain to me what was happening and why throughout the entire process. I truly felt like her only client with all the attention she dedicated to me. I would recommend her to any of my friends or family, and I will be using her again when it comes time to sell! Thanks again Michelle!

Torsten G.

Colleen Snyder is an excellent agent and was able to help us sell our home, as well as find a new home.

The current market in the area is tricky to navigate and Colleen went above and beyond to help us. She was always available to answer our questions and made it clear to us that we mattered to her. She did a great job staging our home and provided recommendations when we needed specific home improvements completed. We would happily recommended Colleen.

Angie M.

In every occasion, I would recommend Michelle Legg and share my very good experience with her to my friends who plan to buy or sell real estate property.

I thank her for taking good care of my family and love my new home!

Mohammed M.

I appreciate Linnea’s attention to detail, her passion for her field and helping others find the best solutions.

Her care, concern and follow-up are fantastic. Thank you 🌸

Shelley Money-Eldridge

The entire process went smoothly thanks to Colleen's responsiveness, connections and professionalism.

She was available by text, phone and email, as well as in person when needed.


We highly recommend Tim Keys as a Realtor!

!! He helped my husband and I find a beautiful house almost 4 years ago that we are very happy with. He's Kind, Attentive, Detailed, and Personable. He really takes the time to help you find the house that going to fit your family's needs, regardless of how long it may take. His knowledge of the entire home buying process is incredible! He walked us through everything we needed to do and shared what we needed to know, to ensure every action we took was simple and beneficial for us. It was easy to see how much he loves and enjoys his work and truly cares about the people he’s helping. This is why Referring him to other friends and family members to assist them in the purchase of their new home was a no-brainer for us. We knew he’d help them find the house they desired and be extremely happy with the service Tim would provide them as a Realtor.

Calvin & Kim Singleton

Colleen was excellent and a lifesaver.

Especially for us, being out of town, Colleen previewed dozens of homes for us and helped us secure our house in a very hot Rochester area market. We highly recommend Colleen Snyder!


Based on past experiences, (5) with real-estate agents, Colleen far exceeded my expectations in her attention to the many details involved in a first class presentation of my property to potential buyers.

This included guidance in preparing the house for showing. Her knowledge of resources available to handle property inspection issues, and volunteer service organization that would make use of surplus household items simplified those details in the selling process. She was only a phone call away when needed, with a prompt follow up. This attention to detail continued after the sale and closing activities through to moving-out day.

Charles R.

I highly recommend Colleen to anyone wishing to buy or sell.

She helped me sell, and she is exceptional at what she does. She is devoted to her clients and goes above and beyond in all aspects. I feel so fortunate to have had such an amazing realtor she is absolutely the best!!!!

T. L.

If you want a knowledgeable, thorough and level-headed agent to sell your home, I would highly recommend Michelle.

Her responsiveness to my needs was terrific and she worked well with family members from out of state. She navigated effectively through some unanticipated issues when they arose and partnered well with other agents and attorneys. I would definitely use Michelle if I were to sell a home again.Thanks again for all your support during the sale process of my mother's home. You were great!

Fern L.

I highly recommend Colleen to anyone wishing to buy or sell.

She is exceptional at what she does. She is devoted to her clients and goes above and beyond in all aspects. I feel so fortunate to have had such an amazing realtor (for my sale). She is absolutely the best!!!!

Theresa L.

We weren’t sure we could even be homeowners before we meet with Colleen.

She guided us through different avenues of financing and helped us find a home that fit our income and our needs that we couldn’t he happier with. I would highly recommend her to anyone in need of a friendly, attentive, and industrious realtor!

Joanna B.

We are so happy (and fortunate) to have found Colleen.

Every step of the process Colleen was there to guide us through to the purchase of our new home!

Jesse C.

Colleen Snyder met all my realty needs in a professional, efficient and caring manner!

She has a very patient attitude ensuring me I would find the home that was right for me and my family. Everyone Colleen connected me with was efficient and right for the task of helping me purchase my new home. I would recommend Colleen and Empire Realty to anyone looking to purchase real-estate property!

Lisa M.

I highly recommend Linnea.

She is also a licensed mold assessor! She is a life long Webster resident. Determined, patient and devoted to your search.

Kristina Elizabeth

Colleen was flexible, knowledgeable and reliable throughout the home buying process.

I would highly recommend using Colleen as and agent, and plan to do so myself in the future.

Brian B.

Fantastic, hard working, personable realtor.

A pleasure to work with.

Michael Bierley

Jim has helped us buy our dream home.

He also helped my daughter buy her first home. Always there for us. Great Guy. Excellent knowledge on the market. THANK YOU!

David W.

We are first-time home buyers and we were not in a rush buying a house.

Colleen was patient and helped guide us into finding a house that best suited what we wanted. Not only that, but she was able to negotiate and convince the sellers to accept our offer in a competitive neighborhood. She was wonderful in explaining some jargon and the process of buying a house. Colleen also made sure our communication needs are met by texting, e-mailing, or writing via paper and pen - as well as accommodating to our busy schedule! In addition, having a realtor starting tours with a smile and a cheerful personality is a bonus! Thanks Colleen!

Donna E.

It was a pleasure working with MIchelle!

She answered all of our questions and was excellent. We would highly recommend her and would use her again in the future.

Mohammed A.

We relocated from out-of-state and Colleen provided great insight in to the area and market.

She was a tireless advocate for us and also helped make the search for our new home fun for the whole family by including our children in the process!


Colleen was truly a pleasure to work with from start to finish for the sale of our home.

With the added layers of COVID-19 protocols necessary in the real estate industry today, Colleen embraced all regulations, and worked with us initially over Facetime to take a tour of our home. Colleen was always responsive in a very timely manner, offered great suggestions for the listing and staging of our home, and went above and beyond during the showing of our home, and offered guidance and insight when talking through our MULTIPLE offers! We would highly recommend Colleen for any of your real estate needs. Thank you, Colleen, for making the selling of our home enjoyable and stress-free!

Sheri T

This was my first home purchase and Colleen made the entire process stress free and easy.

As long as Colleen is in real estate she will be my agent. She is very competent and knowledgeable and most of all honest and has a network of people to make buying a house a pleasurable experience.

Gary K.

Dean is the best of the best.

..a true professional. He is patient, kind, extremely knowledgeable in not only real estate, but in construction as well. I would recommend Dean to all of my family and friends.

Joe Cutaia

Colleen is an excellent realtor and I would highly recommend her if you are interested in selling your home or buying a new home.

She was enthusiastic, hard working and made the process so much easier for us. She gets an A+ for communication skills. She always returned my texts and calls promptly and had answers to my many questions. Her caring personality is a great asset to her profession. She was a pleasure to work with!

Jill A.

Dean was a phenomenal real estate agent.

My partner and I bought our first home with Dean’s support! He was responsive to all of our needs, answered all of our questions, professionally recommended stakeholders to work with, explained and helped us handle all of the paperwork, and and had a keen eye for the quality of each house we looked at- quick to get down on his hands and knees and look at every nook and cranny. His level of knowledge of homes, the city of Rochester, and the market made it seamless for us to find and successfully purchase the perfect home just for us! We highly recommend Dean to anyone in the Rochester area looking to buy a new home!

Lisa Zeller

Dean is hands down the best.

He has helped me with both a purchase and a sale of a property. He listens to what you want/need and then makes it happen in the most supportive way. Real Estate transactions are big complicated deals and Dean is exactly the guy you want in your corner. Along with Dean comes his contacts and network trust me you can do no better.

Matt Morabito

Joyce is amazing to work with!

She has the sweetest personality, is incredibly knowledgeable, and very attentive. She will work hard for you! We loved working with her and would fo it again in a heartbeat. Highly recommend!

The Cotter Family

Jim, your goodness, patience, knowledge and kindness is so appreciated.

Thank you.

Linda B.

Thank you for helping us find our home in the woods!

We were clueless at the beginning of this process and you made sure we survived! Truly, all of our thanks.

Kira & Mark

I cannot begin to thank you for all the help and guidance you gave us and the actual physical work you did in selling my mom’s house.

Your advice was solid and spot-on. You worked tirelessly for us, and you were always there when we needed you. You sat down with us at the dining room table and outlined the steps we needed to take. You were unfailingly patient and supportive as we drove up on various wintry weekends to sort through mom’s stuff. You even took what we couldn’t fit in our car and drove it to the storage unit we rented! You painted the living room ceiling, you organized the massive garage sale, and made sure that everything was in great shape for open house. And then, true to your prediction, we had an offer within days of the house being listed. And then Cheryl was so helpful at sending us forms and instructions for the contract and the closing. You both made this so simple for us, at a time when we really needed to press the “Easy Button”. It freed us up to take care of getting my mom situated and settled at the nursing home. We did not have to worry about a thing. I am so grateful to you both. Thank you for your efforts. We are forever grateful!

Sharon B.

Colleen helped me find the perfect house for me.

I wanted to be near the lake in Canandaigua which I quickly discovered was beyond my means. I almost gave up and reverted to buying in Rochester where I lived at the time but she found a perfectly sized home for me with lake access, that not only is adorable but affordable for me. Colleen knew I wasn't a huge fan of basements or attics and somehow found me a bungalow with neither, but plenty of storage in the 2 sheds. Bonus, it has a hot tub. Colleen is thorough, smart, hard working and adapts her schedule to your needs at a moment's notice. She is persistent and encouraging throughout the (naturally) stressful process of selecting and purchasing a home. I highly recommend Colleen to anyone looking for the perfect home!

K. B.

We give Colleen Snyder a 5-Star, A+ rating as our Realtor!

! Colleen guided us and coached us through every single step of our very successful home-selling process. She helped us prepare and stage our home, with clear and straight-forward feedback on changes we could make to enhance the look and feel of our home. Colleen was very well versed and connected to the resources she engaged for us (like a last minute electrician and carpenter for minor fixes, and an affordable and careful moving company). She did a very thorough and informed search of comparable homes to help us price accurately. Colleen made a detailed virtual tour of our home to provide safe viewing during COVID, and also to facilitate out-of-town buyers (including one buyer couple who ultimately bought our home without seeing it Live!) She was physically present and involved in all 21 showings of our home, and Colleen was exceptionally helpful in the final consideration of bids and our acceptance of an offer. And most importantly, through all of this process, Colleen was exceptionally responsive and a pleasure to work with! We couldn't be happier with her services and the outcome of our sale!!

Paul and Maddy H

Thank you Jim & Cheryl so much for everything you have done for us in the past few months.

We really appreciate you always going above and beyond!

Jason & Tracy

Linnea did an exceptional job selling my parents home after their passing.

She was thorough and made the selling process as easy as it could be. Not to mention her compassion and understanding of the difficult time it was for me to be going through. Whenever I needed a service to be done she had a list of trustworthy professionals that she recommended. Such as a dumpster company, roof cleaning, house cleaning, estate sales etc. I highly recommend hiring Linnea as your realtor! She is easy to work with and always has her client's best interest in mind.

C. Partilla

Colleen was great!

Always available and very responsive to messages and emails. Was able to get me up to speed and into a house for a walk through within 72 hours of contact. This was my first time going through the process and she made it incredibly easy!

Mac O.

Our experience with Colleen was 100% positive!

This was a second/vacation home purchase for us. Colleen understood that our timeline was unclear- we could purchase this year, next year, 3 years from now or never. Yet, she was always responsive, helpful and never put any pressure on us. She helped us understand the pros and cons of various properties we looked at and when we were ready to make an offer, she astutely guided us in the process. Ultimately, our first and only offer was accepted!


Our family was moving out of state and were initially going to rent our home instead of selling, but at the suggestion of friends, we decided to interview a few realtors to see how the market was fairing.

I reached out to Colleen that evening and we set up an appointment to meet the next day. Colleen was confident, knowledgeable and didn’t pressure us to sell. In fact, she offered to help us rent our home if that’s what we decided. Most importantly, the reason we chose Colleen was because we had a strong feeling that she would work hard for us. I am happy to share that we made the right decision hiring Colleen. She is an extremely hard worker and quite honestly exceeded our expectations. Our family moved out a few weeks later, leaving Colleen to assist us with several last minute projects before our home went on the market. From monitoring the flooring crews, electricians and cleaners, to painting our front door, and personally staging our home. It looked absolutely incredible! Through the entire process, she always made herself available to answer any questions we had, and gave us daily updates on showings. She helped us sell our home quickly and we would recommended her 100% to all our friends and family!


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